Have you ever visited a church where you didn’t know anybody? That’s a whole different experience from that of walking into the church where you have attended all your life. Where do you need to park? Which door is best to enter? How will you find where you are supposed to go? Can you sit anywhere, or are you in danger of getting a seat that is owned by somebody else? Will they ask you for a lot of information you don’t want to give them? These are all questions that are going through the minds of a first-time visitor. Not knowing the answers keep a number of people away from church.
Have you notice the church growth trends over the past 10-15 years? Mega-churches are developing and growing like wild-fire, but the far majority of churches are platued or declining. Most of those that are platued or declining have good preaching and friendly people, but they can’t keep new people who come their way. The difference begins with how we minister to new people.
New people are at church as soon as they pull into the parking lot. That’s where our ministry to them needs to begin. Some parking lot assisters/greeters are of great value in this aspect of the ministry. There should also be greeters at each of the main entrance doors.
Imagine yourself a first time visitor in this scenerio: you pull into the parking lot and someone walks over to where you have parked and welcomes you and confirms that you have parked in a good place. That person walks with you to the entrance door, while telling you that a great service is expected for that day, then introduces you to a greeter at the entrance door. If it is before Sunday School, that greeter turns the greeting at that door over to someone else and walks you to where your age appropriate (he doesn’t ask you, he guesses) class meets and introduces you to the class. An out-reach leader in that class repositions himself/herself and invites you to come and sit beside them, and they make sure you are involved in any “small talk” before the class begins. Somebody has made sure that seating is available for a guest to be in the class that day. At the end of the class, someone else in the class invites you to sit with them in the following worship service. As the service progresses, this person makes sure you have a bulletin and a pen to fill out guest information at the appropiate time. At the end of the service, they express their pleasure in meeting you and tell you that they hope you willl be able to return to the evening service. If you are visiting a church for a worship service that takes place before Sunday School, the greeter at the door tells you that he has someone he wants you to meet, and he takes you to a seat and introduces you to someone whom he believes would be in the same Sunday School class you should be in, and when the service is over, that person asks you to go with him/her to class.
When you leave that church, that day, you are going to be thinking, “That’s a great church.” The music and sermon may have been no better than you could have gotten anywhere else, but you would be able to see yourself “fitting in” with those folks.
There are other important things to be done when people come back for follow up visits, but first impressions are powerful. If you don’t make a good first impression, you may not get a chance to make a second!